Frequently Asked Questions

We are proud to offer coffee service, not just coffee supply. Your dedicated account
representative goes a step beyond the traditional delivery to offer your weekly custom
orders, machine maintenance, restocking and tidying of your supply space done on a
weekly or bi-weekly basis.
You will have direct access to your personal representative as well as our in house team
of service technicians to troubleshoot any machine issues. Want to learn more? Speak
to a member of our team, visit the contact us page.

We happily serve the entire province of British Columbia. See the Service Locations page for details on our branch locations

Yes, we are seasoned in the industry to provide a high level of service to larger organizations or multiple locations, but also cater to smaller teams looking for a personal touch. View example setups for different scales.

Yes! We are happy to offer free consultations and customized quotes to suit your coffee preferences and available space. Reach out for more information here.

We offer more than 30 different brands of coffee, tea and other beverages featuring local brands such as JJ bean and Ethical bean and other familiar favorites like Starbucks and Nespresso. View our complete product lineup here.

Typically every week or two weeks, we’ll recommend a delivery schedule based on your teams needs.

Understandably, every business has their own opening hours, so we will try our best to comply with a convenient time for each delivery. 

Some machines do require a certain level of consumption. We will work with you to determine what is the most fitting setup for your office needs. 

Unfortunately, delivery fees are becoming more common in our industry and a necessary part of providing such a high level of service. Orders under $50 will be subject to a delivery fee. We will work with you to ensure the service visits are efficient for everyone. 

We offer customized equipment setups to suit the needs of your office. We work with more than 10 commercial grade manufacturers for brewing systems such as:

-Bean to cup

 -Pod brewing

– Carafes

– Keurig brewing

 …and more. See example setups on our equipment page

Yes, all equipment including machines, displays, thermoses, etc is on loan from Mill Creek Coffee for use in your office alongside your regular coffee service. 

Yes! We understand tastes change and your organization may change. At any time we can discuss options for different equipment or products for your custom coffee program. 

No, we can offer either plumbed in or pour over models of most machine styles. Ensuring there is a power connection, equipment can be set up in a convenient location around your space. 

Your coffee service includes 24/7 emergency assistance. Simply call the main number listed on your machine and a member of our team will direct you to our in house service technicians capable of addressing your every concern. Is your machine currently out of order? Contact us here.

No, we understand your tastes change so you are not locked into any long term agreement. The equipment is on loan from Mill Creek coffee and we only require 30 days written notice for cancellation and removal. 

Some machines do require a quick daily rinse or cleaning cycle. Our technicians will provide onsite training when installing new equipment for any required operations.